Returns and Cancellation Policy

Thank you for choosing us. Our main priority is your satisfaction, which is why we want to offer you a clear and transparent returns and withdrawal policy.


Return Period

You have a 30-day window from the receipt of your order to request a return. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

Return Conditions

To be eligible for a return, the item must be unused and in the same condition as you received it. It must be accompanied by the original receipt.

Return Process

  1. Notification: Contact our customer service through or WhatsApp number +34627547742 to notify your intention to return the item.
  2. Item Packaging: Carefully package the item in its original packaging or in secure packaging.
  3. Shipping: Send the package to the address we will provide during the return authorization process.
  4. Inspection: Upon receiving your return, we will conduct an inspection of the item. If everything is in order, we will proceed with the refund or exchange.


Once your return is approved, a refund will be processed to your original credit card or the payment method used. Please note that processing times may vary depending on your bank.

Free Returns for Defective Products

In the case of defective products, all returns will be free of charge. We commit to covering the shipping costs associated with the return of products with manufacturing defects.


Right to Cancel

According to applicable laws, you have the right to cancel your purchase within 14 calendar days of receiving the products, without the need for justification.

Cancellation Process

  1. Notification: You must notify your decision to withdraw from the purchase through or whatsapp +34627547742
  2. Return Instructions: We will provide you with instructions for the return, including the address to which you must send the products.
  3. Products Packaging: Pack the products securely and send them to the specified address.
  4. Refund: Once we receive the returned products, we will process the corresponding refund.


Returns or cancellations will not be accepted in the following cases:

  • Customized or made-to-order items.
  • Items not in their original condition, damaged, or with obvious signs of use.


If you have any questions or concerns about our returns and withdrawal policy, please do not hesitate to contact our customer service team at

Thank you for trusting us with your purchases. We are here to make sure you have the best experience possible.